The Federal Competition and Consumer Protection Commission (FCCPC) has warned traders in Lagos against enforcing the illegal “no return, no refund” policy, declaring that such practice contravenes the Federal Competition and Consumer Protection Act (FCCPA) 2018.
The Southwest Zonal Coordinator of the commission, Dr. Olubunmi Otti, issued the warning on Wednesday during the inauguration of new executives of the Phone and Allied Products Dealers Association (PAPDA) in Lagos.
Otti said the commission was intensifying efforts to educate traders on their obligations to consumers and the legal consequences of violating consumer protection laws. She stressed that consumer education remains the first line of defence against exploitation.
“Consumer education is consumer protection. When a consumer is empowered, that is the first means of defence against market exploitation,” she said.
Describing the “no return, no refund” policy as unlawful, Otti maintained that consumers have the right to return goods that fail to serve their intended purpose.
“There is no such thing as ‘no return, no refund’. If a product does not fulfil its intended purpose, the consumer has the right to return it,” she stated.
She explained that upon receiving complaints, the commission invites affected businesses for mediation and ensures that appropriate remedies — including refunds, replacements, or exchanges — are provided.
According to her, businesses that refuse to comply risk sanctions ranging from fines and product withdrawal to seizure of goods, prosecution, and possible closure of their operations.
Otti reiterated that the FCCPC’s mandate is to promote fair competition and safeguard consumers’ interests across Nigeria. She called on traders and market leaders to take collective responsibility in ensuring compliance to sustain a healthy business environment.
The sensitisation campaign, she disclosed, will be extended to other major markets in the Southwest, including Alaba Market and the Trade Fair Complex.
She also urged consumers to report violations instead of remaining silent.
“When your rights are violated, do not just say, ‘You give it to God.’ Bring your complaints to the FCCPC. The law empowers us to protect you,” she said.
Otti revealed that the Southwest Zone receives thousands of complaints monthly through the commission’s portal, underscoring the need for increased awareness and voluntary compliance among businesses.
